One of the most common questions customers ask is whether rewards earned through these apps are limited to in-store purchases—or if they can also be applied to delivery orders. The answer, like many things in cannabis retail, depends on how the dispensary and the prepaid platform are set up.

Prepaid cannabis apps function differently from traditional debit or credit cards. Because federal banking restrictions limit how cannabis transactions are processed, prepaid apps act as closed-loop payment systems that pull funds from a linked bank account and apply them at participating dispensaries. Popular platforms such as CanPay, Dutchie Pay, Jane Pay, and Hypur work closely with dispensary point-of-sale systems, which plays a major role in how and where rewards can be used.

In-Store Rewards: The Most Consistent Option

For most shoppers, prepaid app rewards are easiest to redeem in-store. When a customer pays at the register, the POS system can instantly recognize the prepaid payment method and apply any eligible rewards, cash-back offers, or promotional credits tied to that app. Because the transaction happens in real time with staff present, errors are easier to correct, and eligibility rules—such as minimum spend or product exclusions—are clearly enforced.

Many dispensaries also design their prepaid incentives specifically to drive foot traffic. In-store-only bonuses, first-time prepaid discounts, or stackable register deals are common strategies used to increase walk-in purchases and upsells.

Delivery Orders: Increasingly Supported, but Not Universal

Prepaid app rewards can be used for delivery orders, but availability varies widely. Some dispensaries fully integrate prepaid payments into their online ordering and delivery systems. In these cases, rewards apply just as they would in-store, provided the customer selects the prepaid app at checkout and meets any promotional requirements.

However, not all delivery platforms support prepaid rewards seamlessly. Delivery transactions may be processed at a different stage—sometimes after the order is packed or upon arrival—which can limit real-time reward validation. As a result, certain dispensaries restrict prepaid rewards to in-store use only, even if prepaid payment itself is allowed for delivery.

Why Policies Differ Between Dispensaries

Several factors influence whether prepaid rewards work for delivery. State regulations may impose additional compliance steps for delivery transactions. Dispensary software integrations also matter; not all online menus, delivery tools, and POS systems communicate equally well with prepaid apps. Finally, some retailers intentionally separate delivery pricing and promotions from in-store offers to protect margins.

What Shoppers Should Do Before Ordering

Experienced prepaid app users recommend checking the dispensary’s rewards terms before placing a delivery order. Many retailers clearly label whether prepaid rewards apply online, in-store, or both. When in doubt, contacting customer support or reviewing the app’s FAQs can prevent surprises at checkout.

Bottom Line for Customers

Prepaid app rewards are most reliably available in-store, but delivery eligibility is expanding as technology improves. Savvy shoppers who understand each dispensary’s rules can still maximize savings—whether shopping at the counter or having cannabis delivered to their door.

Learn More: Your Easy Guide to Ordering Cannabis Delivery Online